Front of House Team Leader
$31,200–$35,360 year
On-site · Lakeland, Tennessee, United States
Job Summary
Front of House Team Leader at Chick-fil-A Lake District in Lakeland, TN leads daily restaurant operations and coaches/develops team members to achieve operational excellence and Chick-fil-A's service standards. Responsibilities include participating in day-to-day high-volume restaurant activities, responding promptly to guests' needs, opening/closing shifts, managing drawers, and training new hires while maintaining a friendly, team-focused environment. The role requires strong communication, leadership, and a commitment to superior customer service in a fast-paced setting.
Required Qualifications
- Smile
- Create Eye Contact
- Speak with a Friendly Tone
- Always say my pleasure
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong desire to go above and beyond to serve guests and their team
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred
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