Front of House Manager
On-siteGreenville, South Carolina, United States
Job Summary
Lead the guest-facing team in delivering best-in-class service by setting daily standards, staying visible on the floor to interact with guests, and ensuring all areas are fully staffed and functioning efficiently. Coach front of house members in the moment, drive engagement, and support hiring, scheduling, and onboarding to build a culture rooted in care and accountability. Execute opening and closing procedures, manage assigned shifts, and use business metrics and guest feedback to drive performance improvements while maximizing revenue and profit. Uphold operating procedures, safety standards, and Topgolf's core values of Fun, One Team, Excellence, Courage, and Caring in a high-energy, fast-paced venue environment.
Required Qualifications
- 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
- High school diploma or equivalent
- Ability to obtain required licenses and certifications for your location
- Must be 21 years of age or older as required by state or local law
- Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
- Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
- Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
- Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
- Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
- Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents
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