Front of House Manager
On-siteKenmare, Munster, Ireland
Job Summary
Champion a culture of intuitive, anticipatory service aligned with five-star hospitality standards while personally welcoming VIPs and repeat guests. Oversee the Reception, Concierge, Porters, Night Management, and Duty Management teams, conducting regular performance reviews and leading daily briefings to ensure seamless guest journeys from pre-arrival to post-departure. Monitor departmental KPIs including guest satisfaction scores, online ratings, and labor cost ratios, while driving upsell initiatives and managing billing accuracy. Ensure compliance with Michelin Key expectations through service audits, mystery guest evaluations, and readiness for luxury rating inspections. Represent the hotel in high-profile interactions and act as Manager on Duty when required. Full-time senior leadership role with flexible hours including evenings, weekends, and public holidays.
Required Qualifications
- Minimum 5-7 years' experience in ultra-luxury hospitality
- At least 3-5 years in a senior Front Office leadership position within a five-star hotel
- Proven track record of managing Reception and Concierge teams in a luxury environment
- Inspirational leadership style with high emotional intelligence
- Ability to motivate multicultural teams
- Strong coaching and mentoring skills
- Exceptional interpersonal and communication skills
- Polished, professional demeanour
- Ability to anticipate needs before they are expressed
- Strong knowledge of front office systems and procedures
- Financial literacy and KPI management
- Advanced problem-solving and decision-making capabilities
- Impeccable grooming and presentation
- Calm under pressure
- Discreet and trustworthy
- Highly organized with acute attention to detail
- Flexible hours including evenings, weekends, and public holidays
- Visible, hands-on presence during peak periods
- High guest interaction environment requiring constant attention to detail
Desired Qualifications
- Experience with ultra-luxury hospitality
- Experience in a senior Front Office leadership position within a five-star hotel
- Experience managing Reception and Concierge teams in a luxury environment
- Inspirational leadership style
- High emotional intelligence
- Ability to motivate multicultural teams
- Strong coaching and mentoring skills
- Exceptional interpersonal and communication skills
- Polished, professional demeanour
- Ability to anticipate needs before they are expressed
- Strong knowledge of front office systems and procedures
- Financial literacy and KPI management
- Advanced problem-solving and decision-making capabilities
- Impeccable grooming and presentation
- Calm under pressure
- Discreet and trustworthy
- Highly organized with acute attention to detail
- Flexible hours including evenings, weekends, and public holidays
- Visible, hands-on presence during peak periods
- High guest interaction environment requiring constant attention to detail
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