Front of House Manager
$56,160–$56,160 year
On-siteAlbany, New York, United States
Job Summary
Develop high customer experience standards through sales training, product knowledge, and local community networking to drive repeat business. Implement operational policies, audit cash procedures for deposits and reconciliation, and directly supervise the check-in/camera team to ensure safety and regulatory compliance. Collaborate with GM and cross-divisional managers to exceed sales volume KPIs, manage staffing schedules, and deliver performance reviews for succession planning. Establish training curriculums for associate onboarding, coach team members on SOPs, and maintain organized documentation of employee issues. This role requires weekends, nights, and overtime availability in a professional retail environment.
Required Qualifications
- Minimum 21 years of age (or per state regulations)
- Valid Driver's License
- Ability to successfully pass a Motor Vehicle background check (where applicable)
- Pass a comprehensive background check that includes a criminal history
- Obtain and maintain state agent requirements
- Minimum 2 years' experience supervising the training, quality, and customer service in retail
- 1 year PharmaCann supervisory experience will be considered in lieu of 2 years supervisory experience
- Minimum 4 years' retail experience, including a combination of front end and/or inventory responsibilities
- Experience with significant P&L responsibility
- Strong knowledge of retail technology platforms and systems
- Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business
- Weekends
- Nights
- Overtime as needed
- Holidays
- Flexible work availability
- May require some travel
Desired Qualifications
- Bachelor's Degree in business, operations management, or a related field is preferred
- Store management experience preferred
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