Front of House Manager
On-siteLisboa, Província de Zambézia, Republic of Mozambique
Job Summary
Lead the strategic and daily management of the Front of House operation, including Front Desk, Guest Relations, Concierge, and Bell services, while co-managing the Executive Lounge. Translate hotel priorities into measurable goals, analyze operational data to identify trends, and ensure staffing levels align with business demand. Handle complex guest and employee situations with sound judgment, manage payroll and departmental costs, and maintain strict compliance with brand standards and policies. Build a high-performance culture through coaching, mentorship, and clear performance reviews, while fostering partnerships with Housekeeping, Revenue Management, and other departments. Ensure exceptional guest service from pre-arrival through departure, resolve service failures with urgency, and drive continuous improvement based on feedback.
Required Qualifications
- Previous experience in Front Office, Guest Services, or a similar leadership role within the hospitality industry
- Fluent in English and Portuguese
- Proactive, adaptable, and results-driven mindset
- Ability to build strong relationships with guests, colleagues and stakeholders
- Ability to thrive in a fast-paced and dynamic environment
- Strong organizational and time management skills
- Excellent leadership, interpersonal, and communication skills
- Strong problem-solving and decision-making abilities
- Outstanding customer service orientation and passion for creating memorable guest experiences
Desired Qualifications
- Degree in Hospitality Management, Tourism, Business Administration, or a related field (preferred)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.