Front of House Manager
$49,920–$55,120 year
On-site · Kennewick, Washington, United States
Job Summary
Front of House (FOH) Hospitality Manager at Chick-fil-A Kennewick leads and develops the FOH team to deliver exceptional guest experiences. Responsibilities include coaching and mentoring staff, hiring and onboarding, setting team goals, leading shift operations, and ensuring smooth FOH performance across the front counter, dining room, curbside, and third-party pickups. The role requires a strong leadership presence, excellent communication, ability to work in a fast-paced environment, proficiency with mobile apps and restaurant tech, and the physical capability to lift 20-30 lbs and stand for extended periods. This full-time position emphasizes service with heart, operational excellence, and opportunities for growth within the organization.
Required Qualifications
- Leadership experience
- Ability to hire, train, and onboard FOH staff
- Strong communication and coaching skills
- Proficient with technology and mobile apps
- Ability to lift 20-30 lbs and stand long periods
- Commitment to hospitality excellence and guest satisfaction
- Ability to lead shifts regularly and manage front-of-house operations
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