Front of House Manager Chicago
On-siteMatthews, North Carolina, United States
Job Summary
Oversee all FOH operations across dining room, bar, and event spaces while partnering with BOH leadership to ensure seamless, consistent service. Own P&L reporting, labor management, and cost controls by leading inventory processes, vendor coordination, and team hiring, training, and scheduling. Drive guest satisfaction by resolving escalated issues professionally and executing private events, tastings, and special programming. Uphold brand standards, company policies, food safety compliance, and health regulations across all touchpoints. Requires Bachelor's degree, 5+ years of progressive FOH experience, and current ServSafe Manager Certification plus Chicago Food Service Sanitation Manager Certificate.
Required Qualifications
- Bachelor's degree in Business, Hospitality Management, or related field
- 5+ years of progressive FOH experience in full-service restaurants
- Demonstrated experience in a management or supervisory role
- Working knowledge of P&L management and inventory systems
- Proven ability to collaborate with kitchen and BOH leadership
- Current ServSafe Manager Certification (ANSI-accredited)
- Valid food handler / food manager permit required for Chicago, IL
- City of Chicago Food Service Sanitation Manager Certificate
Desired Qualifications
- Experience planning and executing private events or programmed experiences
- Background in upscale or fine-casual dining environments
- Multi-unit or new opening experience
- TIPS or equivalent alcohol service certification
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