Front of House Manager - Bridgette Bar Calgary
$150,000–$200,000 year
On-siteCalgary, Alberta, Canada
Job Summary
Manage front of house operations by ensuring guest professionalism, handling complaints efficiently, and coordinating sales between front and back of house staff. Forecast sales to set goals, manage the personal promo budget, and oversee cash handling and reconciliation per restaurant policies. Train team members to anticipate needs, delegate tasks to manage workloads, and coach employees to improve performance. Evaluate business methods, resolve conflicts, and execute performance management procedures including reviews and disciplinary actions. Work overtime as needed, perform physical tasks involving lifting and balancing, and maintain composure in stressful situations.
Required Qualifications
- Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 3 years preferred)
- Advanced knowledge of industry best practices, guest services and food and beverage
- Strong English communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers
- Experience and knowledge of budget analysis methods, general accounting skills and ability to operate a cash register or POS system
- Demonstrated ability to consistently meet or exceed sales objectives and substantial knowledge and experience with executing a culinary program
- Practiced leadership skills in a hospitality environment and demonstrated ability to manage and train a team while positively influencing employee behavior and development
- Ability to maintain professionalism, control, and composure in difficult and stressful situations
- Demonstrated ability to organize efficient work schedules, delegate tasks and work effectively under pressure to achieve objectives
- Working knowledge of applicable employment related legislation
- Experience handling employee issues/concerns and executing performance management procedures including performance reviews, disciplinary actions, and terminations
- Strong team player that leads by example and has demonstrated the ability to reliably execute or delegate work to meet objectives
- Valid Food Safe Certification
- Ability to stand for extended periods of time and lift 50lbs
- Must be over 18 as alcohol service and open scheduling availability is a requirement
Desired Qualifications
- Previous experience working events is considered an asset
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