Front of House Maitre'd | RDG Venues
On-siteMiami, Florida, United States or Miami Beach, Florida, United States
Job Summary
Manage and lead daily front-of-house operations to ensure a warm, welcoming, and professional guest experience in a high-volume luxury dining environment. Oversee interactions with VIPs, private event guests, and celebrity clientele while leading and training the host team to uphold MILA service standards. Maximize seating efficiency using Seven Rooms, OpenTable, and Resy, and maintain full knowledge of all menus, cocktail, and wine programs. Handle guest requests and feedback with professionalism, manage inventory and supply purchases, and coordinate menu changes to the service team. Ensure compliance with state sanitation regulations and company policies while attending team meetings to support continuous improvement initiatives. Requires 3–5 years of experience in elevated dining, a state-compliant food handling certificate, and flexible availability including nights, weekends, and holidays.
Required Qualifications
- 3–5 years of experience in high-volume, elevated dining in a major metropolitan market
- State-compliant food handling certificate
- Experience with online booking platforms including Seven Rooms, OpenTable, and Resy
- Strong leadership abilities with team management and training experience
- Self-motivated, professional, performance-driven, and courteous
- Detail-oriented with effective verbal and written communication skills
- Ability to multi-task, manage time effectively, and compute basic arithmetic
- Ability to stand for up to 8 hours, reach, bend, stoop, and frequently lift up to 50lbs
- Proficiency in computer applications such as Excel, Windows, and POS systems
- Ability to maintain confidentiality of company information and recipe data
- Flexible availability including nights, weekends, and holidays
- Team player with a positive attitude, strong interpersonal skills, and commitment to guest satisfaction
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