Front of House Lead
$31,200–$52,000 year
On-siteStockton, California, United States
EXPIREDStockton, California, United StatesOn-siteFull Time$31,200–$52,000 yearSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Oversee daily food and beverage operations by entering orders into the POS, coordinating with kitchen and bar staff, and ensuring timely delivery. Supervise front-of-house staff to uphold performance standards, delegate tasks, and manage inventory. Train new team members and lead re-training efforts to maintain service consistency. Resolve guest concerns professionally, enforce responsible alcohol service, and administer discounts and comps accurately. Monitor dining areas for cleanliness, organization, and compliance with health and safety standards. Promote daily specials and events to support revenue growth through effective upselling. Work nights, weekends, and holidays as required.
Required Qualifications
- 2+ years of high-volume serving experience (restaurant, bar, or gaming)
- 1+ year in a Lead or Supervisory position
- Night, weekend, and holiday availability
- Food Handler's Card Certification
- ABC Training certification
- RBS Certification (Responsible Beverage Service)
- High School equivalent math knowledge
- Ability to make good choices and distinguish between positive and negative situations
- Exceptional verbal, written and organizational skills
- Ability to communicate effectively at all organizational levels
- Minimum of 2 years of serving experience in a high-volume restaurant, bar, or gaming environment
- At least 1 year in a lead or supervisory role
- Ability to process discounts and comps in a hospitality or gaming environment
- Ability to demonstrate the ability to make good choices
- Ability to distinguish between positive and negative situations
- Ability to approach situations and resolve them
- Ability to sit
- Ability to use hands to finger, handle, or feel
- Ability to talk or hear
- Ability to stand
- Ability to walk
- Ability to reach with hands and arms
- Ability to taste or smell
- Ability to regularly lift and/or move up to 10 pounds
- Ability to frequently lift and/or move up to 25 pounds
- Ability to occasionally lift and/or move up to 50 pounds
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
- Ability to work nights, weekends, and holidays
- Ability to be consistently at work and on time
- Ability to arrive at meetings and appointments on time
- Ability to follow instructions
- Ability to respond to management direction
- Ability to treat people with respect
- Ability to uphold organizational values
- Ability to demonstrate persistence and overcome obstacles
- Ability to prioritize and plan work activities
- Ability to use time efficiently
- Ability to approach others in a tactful manner
- Ability to react well under pressure
- Ability to treat others with respect and consideration regardless of their status or position
- Ability to monitor own work to ensure quality
- Ability to complete work in a timely manner
- Ability to respond to requests for service and assistance
- Ability to meet commitments
- Ability to respond promptly to customer needs
- Ability to listen to others without interrupting
- Ability to keep emotions under control
- Ability to speak clearly and persuasively in positive or negative situations
- Ability to participate in meetings
- Ability to write clearly and informatively
- Ability to edit work for spelling and grammar
- Ability to present numerical data effectively
- Ability to work well with management and department heads
- Ability to give and welcome feedback
- Ability to exhibit confidence in self and others
- Ability to give appropriate recognition to others
- Ability to maintain confidentiality
- Ability to supervise front-of-house staff
- Ability to ensure performance standards are met
- Ability to ensure service expectations are upheld
- Ability to train all new FOH team members
- Ability to lead re-training efforts
- Ability to monitor dining and service areas for cleanliness, organization, and compliance with health and safety standards
- Ability to assist with scheduling, task delegation, and inventory management
- Ability to work closely with management, kitchen staff, and front-of-house teams
- Ability to professionally address guest concerns or complaints
- Ability to use good judgment to resolve issues effectively
- Ability to escalate to management when necessary
- Ability to enforce responsible alcohol service in accordance with local liquor laws, gaming regulations, and club policies
- Ability to monitor guest behavior and intoxication levels
- Ability to cut off service when necessary
- Ability to administer guest discounts and comps
- Ability to ensure accurate application of discounts and comps
- Ability to maintain detailed records for accountability
- Ability to demonstrate a solid understanding of the food and drink menu
- Ability to accurately enter orders into the POS system
- Ability to coordinate with kitchen and bar staff
- Ability to ensure timely and accurate delivery
- Ability to follow the Basic Steps of Service
- Ability to maintain cleanliness and organization in all service and prep areas
- Ability to be courteous, well-groomed, and professionally handle guest concerns
- Ability to acknowledge, apologize, and act on guest concerns
- Ability to promote daily specials, beverages, and events
- Ability to enhance guest experience
- Ability to support revenue growth through effective upselling
- Ability to accurately process payments
- Ability to ensure efficient, smooth service throughout each shift
- Ability to provide operational oversight
- Ability to ensure smooth, cohesive, and efficient daily operations
Desired Qualifications
- Experience with discounts and comps in a hospitality or gaming environment is a plus
- Experience processing discounts and comps in a hospitality or gaming environment is preferred
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