Front of House

Job Summary

Required Qualifications

• •Must be at least 15 years of age
• •Must have a phone
• •Must be dependable
• •Must be able to work all schedules shifts, including early morning shifts
• •Must exhibit high standards of personal cleanliness
• •Must adhere to the dress code
• •Must be able to perform physically strenuous tasks throughout the production shift, with or without accommodation
• •Must be able to smile all day, every day
• •Must be on time
• •Must maintain a positive attitude
• •Must maintain a positive working relationship with owner, manager, and fellow crew members
• •Must hustle at all times
• •Must be able to perform each essential duty satisfactorily
• •Must exhibit JOB AND PRODUCT KNOWLEDGE sufficient to merchandise breads and other products for sale to customer
• •Must exhibit ENERGY sufficient to maintain a continuous high-level of productivity and enthusiasm while on duty
• •Must possess the stamina to work the early-morning shifts or long afternoons regularly
• •Must exhibit STRESS TOLERANCE sufficient to perform duties with a positive attitude, even when faced with difficult or unusual pressures or circumstances
• •Must exhibit ORGANIZATIONAL SKILLS sufficient to ensure that each customer is waited on within required timeframe, orders are organized and filled each day, products are shelved and labeled with accuracy, sales area is kept clean and uncluttered without slowing down the production flow
• •Must exhibit INITIATIVE sufficient to perform assigned duties without regular reminders
• •Must exhibit COST CONSCIOUSNESS sufficient to eliminate mistakes that would create non-sellable products
• •Must exhibit COMMUNICATION SKILLS sufficient to effectively give and receive information to customers, co-workers and management
• •Must be assertive to make needs and concerns known in a constructive way
• •Must be able to develop a sharp sense of product knowledge using assigned materials and training sessions to be able to satisfactorily answer customer's questions
• •Must be able to handle all cash transactions with 100% accuracy
• •Must be proficient in all aspects of POS operation
• •Must be able to take special orders properly
• •Must be able to organize orders so that production staff can fill every order on its due date
• •Must be able to clean the store using checklists to our standards
• •Must be able to help out in any assigned 'Winning Hearts' projects or events
• •Must be available extra hours during holiday seasons (Easter, Thanksgiving and Christmas at a minimum)

Desired Qualifications

• •Barista experience
• •Prior food-service or customer-service experience