Front of House
On-site · Blackburn, England, United Kingdom
Job Summary
Front of House representative at a Paddle Club delivering warm, welcoming service; handle member check-ins, bookings, inquiries, membership sign-ups/renewals, reception maintenance, and coordination with departments to ensure a seamless experience. Responsible for information on facilities, programs, and events, assisting with payments, scheduling, record-keeping, and reporting while ensuring health and safety compliance. Must be customer-focused with strong communication, organizational abilities, and a proactive, problem-solving mindset; able to work evenings and weekends and serve alcohol as part of club operations.
Required Qualifications
- Previous experience in a customer-facing role
- Basic administrative skills, including familiarity with booking systems and handling payments
- Flexibility to work varied shifts, including evenings and weekends
- Ability to promote club events, classes, and services to enhance member engagement
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