Front of House - Cashier
$38,418–$48,318 year
On-siteSanta Monica, California, United States
Job Summary
Welcome guests warmly, take accurate orders using the POS system, and process cash, gift card, and credit card payments. Deliver food and beverage orders with enthusiasm while incorporating selling techniques for specials and promotions. Maintain cleanliness throughout the lobby, dining area, and restrooms, ensuring all high-touch surfaces are sanitized and glassware is inspected. Handle and reconcile cash transactions, manage dish management, and perform opening and closing duties for service areas. Check IDs for alcohol purchases, follow allergen policies, and address guest inquiries or issues promptly. Confirm accuracy of online and phone orders before handing them to delivery drivers.
Required Qualifications
- High School diploma or GED
- Minimum 6 months customer service experience
- Restaurant service background and experience
- CA Food Handlers Certification
- Communicates well in English
- Ability to work in high paced work environment
- Ability to Multitask
- Ability to focus for an entire shift
- Trouble shooting and prioritizing skills
- Able to lift and carry up to 25 lbs
- Must be able to work weekends and holidays
- Friendly, welcoming personality
- Clear, effective verbal communication skills
- Attention to Detail
- Must wear close-toed, non-slip shoes
Desired Qualifications
- Incorporate selling techniques for food and beverage specials as well as other targeted promotions
- Be confident in taking the lead in any guest issues that may arise during your shift
- Maintain a composed, professional, and calm demeanor
- Follow established tip handling procedures
- Deliver beverage and food orders to the guests with enthusiasm
- Build relationships with the guests as they dine at the restaurant
- Communicate with staff and managers about guest needs
- Understand and follow Gott's allergen policies and procedures
- Provide responsible and knowledgeable alcohol service where appropriate
- Following Gott's recipes to make exceptional house beverages including, shakes, lemonades, and tea
- Keep all areas clean and tidy
- Dish management
- Assist with ensuring the cleanliness of sidewalks, trash areas, parking lots and restrooms
- Perform opening and closing cashier, bar, and service areas
- Ensure that the areas are left clean and presentable at the end of each shift
- Assist fellow team members with additional job duties
- Help fellow team members wherever necessary to maintain positive working relationships
- Assist with side work including, but not limited to, cleaning, stocking, sauce, and food item portioning
- Maintain cleanliness of work areas throughout the day by clearing, collecting, and returning food and beverage items to proper areas
- Inspect cleanliness and presentation of all glassware
- Clear tables in a timely and efficient manner
- Properly sanitize all high-touch areas of the restaurant
- Inform management of all safety and/or sanitation hazards
- Always show up to work on time, on the correct day, and dress appropriately for shift
- Be prepared to work hard with a smile
- Know what is going on and what your duties entail while on shift
- Always have high expectations for service levels
- A can-do attitude
- Positive communication
- Be a team player
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