Front of House Captain
On-siteTyler, Texas, United States or Athens, Texas, United States
Job Summary
Lead and support front-of-house Team Members throughout each shift, delivering exceptional hospitality by ensuring every guest receives prompt, friendly, and attentive service. Coach, motivate, and develop Team Members while assisting with opening and closing procedures, including securing the restaurant and completing required checklists. Oversee cash handling procedures, drawer accountability, and shift reconciliation, and monitor dining room cleanliness, organization, and overall guest experience. Address guest concerns professionally and resolve issues with a hospitality-first mindset, communicating effectively with the kitchen and front-of-house teams to maintain smooth service. Ensure Team Members follow company policies, food safety, sanitation, and operational standards while supporting Managers with shift execution, staffing, and daily operational priorities.
Required Qualifications
- Open availability, including evenings, weekends, and holidays
- Ability to stand for extended periods and lift up to 25 pounds
- Experience handling cash and operating a point-of-sale (POS) system
- Dependable, professional, and able to lead by example
- Ability to remain organized and make sound decisions in a fast-paced environment
- Strong leadership, coaching, and communication skills
- Passion for hospitality and creating exceptional guest experiences
Desired Qualifications
- Previous restaurant leadership experience is preferred
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