Front of House Admin - LIPS Healthcare
$30,000–$33,000 year
On-siteLondon, England, United Kingdom
Job Summary
Greet patients, visitors, and consultants with warmth, professionalism, and discretion while acting as the main contact for all front-of-house and patient enquiries. Proactively recommend, cross-sell, and upsell skincare products and treatment plans to enhance client outcomes and support clinic revenue. Provide information on appointments, clinic services, free on-site parking, and local amenities, and support patients with additional requests such as taxis, couriers, or onward travel. Maintain immaculate front-of-house and waiting areas at all times, receive and distribute deliveries and correspondence, and handle any concerns or complaints promptly and professionally. Help build and manage a growing team of front-of-house staff, including training and day-to-day supervision. This 40-hour role is based at Battersea Power Station and offers a leadership pathway within a prestigious healthcare setting.
Required Qualifications
- Minimum 3 years' experience in a front-of-house, concierge, guest services or reception role in a corporate, luxury hotel, high-end residential or private healthcare setting
- Proven experience in hospitality or hotel environments
- Experience in healthcare
- Excellent communication and interpersonal skills
- A passion for delivering exceptional service
- Strong organizational and multitasking skills
- A professional, well-presented approach and excellent attention to detail
- Right to work in the UK
Desired Qualifications
- Previous experience supporting sales, cross-selling, upselling, or promoting services within a hospitality, luxury, wellness, or healthcare environment
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