Front Line Support Representative
RemoteUnited States
United StatesRemoteFull TimeLarge
Full TimeLarge
Job Summary
Respond to customer inquiries in an hour or less while balancing multiple issues and conducting remote sessions to assist users with troubleshooting and configuration of supported platforms. Work with internal business partners to provide timely resolution of non-technical issues, acting as an advocate for customers by meeting commitments, setting proper expectations, and managing difficult situations. Validate three months of hands-on technical training in network administration and advanced product features before continuing employment.
Required Qualifications
- 4+ years of experience in a customer-service role
- Must be able to communicate complex ideas effectively, both written and spoken, with professional spelling and grammar to an audience of varying technical skill
- Be an advocate for our customers
- Meet commitments
- Set proper expectations
- Responds promptly to customer needs
- builds rapport with customers
- manage potentially difficult situations
- Identifies and resolves problems in a timely manner
- asks questions to determine and understand the customer's underlying need
- Plans and prioritizes day-to-day activities
- manages time effectively
- constantly setting and achieving individual goals
Desired Qualifications
- familiarity with common Internet Browsers
- Knowledge in Microsoft environments
- Networking
- SQL
- storage devices
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.