Front-line Service Desk Engineer
$32,000–$32,000 year
HybridDublin, Leinster, Ireland
Dublin, Leinster, IrelandHybridFull Time$32,000–$32,000 yearEntry LevelSmall
Full TimeEntry LevelSmall
Job Summary
Answer technical support requests via phone, email, chat, and in person by diagnosing hardware, software, and network issues. Install, configure, and maintain computers, printers, and user accounts while logging every request accurately in the ticketing system. Troubleshoot connectivity problems, escalate complex cases to the wider team, and train clients on security habits and software use. Work within a fast-moving service desk supporting businesses across Ireland, with a structured path to second-line engineering and ongoing training provided.
Required Qualifications
- Around a year or more of experience in a similar first-line or support role.
- A solid grounding in computer hardware, operating systems (Windows, macOS), and common software.
- Familiarity with network protocols, connectivity troubleshooting, and basic network configuration.
- Strong problem-solving and the ability to think logically and prioritise under pressure.
- Clear written and verbal communication, and the knack for making technical things make sense to non-technical people.
- A genuine willingness to learn and adapt to new technology and ways of working.
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