Front End Team Leader
On-site · Norfolk, Virginia, United States
Job Summary
The Front End Team Leader (FeTL) provides leadership for the successful operation of the entire front-end of the store, focusing on sales team development, excellent customer experience, and operational goals. Responsibilities include managing payroll budgets, maintaining store standards, overseeing Associate performance, conducting safety meetings, and ensuring compliance with customer service expectations. This role also involves supporting hiring processes and participating in merchandising initiatives. Candidates should have a high school diploma, relevant supervisory experience, and strong interpersonal skills.
Required Qualifications
- High school diploma or equivalent required
- Minimum of 1-2 years retail experience in a supervisory role within a mid-size to large retail or service-oriented business
- Ability to work evenings, weekends, and holidays on a regular basis
- Ability to read, write and speak English
- Ability to effectively manage in a professional work environment
- Ability to exercise sound judgment
- Ability to preserve confidentiality of information
- Accuracy and attention to detail
- Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines
- Knowledge of industry terms and processes
- Ability to effectively communicate information and delegate tasks
- Outstanding interpersonal and listening skills
- Must have a positive attitude and the ability to interact well with customers and Associates
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