Front End - Shift Supervisor

Job Summary

Required Qualifications

• •High School diploma or general education degree (GED)
• •Three to six months related experience and/or training
• •Ability to speak, read and understand English fluently
• •Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• •Ability to calculate figures and amounts such as discounts, interest, percentages and volume
• •Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form
• •Ability to resolve conflicts in such a manner so as to create a win-win situation
• •Ability to analyze a variety of situations, think through to a solution and implement the solution
• •Ability to stand for long periods of time
• •Ability to walk
• •Frequent use of wrists, hands to finger
• •Ability to handle, or feel objects, tools, or controls
• •Ability to talk or hear
• •Ability to taste or smell
• •Ability to reach with hands and arms
• •Ability to climb or balance and stoop, kneel, crouch, or crawl
• •Ability to lift and/or move up to 50 pounds
• •Close vision
• •Color vision
• •Peripheral vision
• •Depth perception
• •Ability to adjust focus
• •Ability to read and comprehend simple instructions, short correspondence, and memos
• •Ability to write simple correspondence
• •Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• •Must be able to verify and authenticity of valid, acceptable identification
• •Must be able to ensure that all alcohol purchases are made by persons aged 21 and older
• •Must be able to ensure that all tobacco purchases are made by persons aged 18 and older
• •Must be able to verify proper identification of customers who appear to be under the age of 30 that are making an alcohol or tobacco purchase
• •Must be 18 years old or older
• •Must be available for days, evenings, weekends and holidays
• •Must be able to directly supervise 8-18 employees in the Front-end Department
• •Must be able to carry out supervisory responsibilities in accordance with Bristol Farms policies and applicable laws
• •Must be able to reward and discipline employees
• •Must be able to address complaints and resolve problems
• •Must be able to assist with training & development of employees on store policies, department procedures, and job duties
• •Must be able to listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations
• •Must be able to follow and implement correct accounting procedures for all voids, returns, exchanges, & department transfers
• •Must be able to assist cashiers and courtesy clerks as needed
• •Must be able to approve checks in accordance to company check cashing policy
• •Must be able to perform cash register audits as required & report results to Store Director
• •Must be able to assure that all opening and closing procedures are performed
• •Must be able to assure that all necessary paperwork is completed during shift
• •Must be able to keep the Customer Service Manager informed of all Front-end concerns
• •Must be able to assist in “trouble shooting” for problems with Front-end equipment
• •Must be able to maintain candy inventory on Front-end merchandisers which may include ordering, receiving, stocking, and merchandising
• •Must be able to assure that all ordering, receiving, stocking, and merchandising are performed properly and in a timely manner
• •Must be able to communicate with Customer Service Manager on status of supplies and ordering needs
• •Must be able to follow & enforce safety work standards and report any safety hazards to the Store Director
• •Must be able to enforce Bristol Farms established Customer Service policies and guidelines
• •Must be able to serve customers with a smile and willing attitude
• •Must be able to assure high sales through establishing relationships with customers to ensure repeat business
• •Must be able to keep morale high among the Front-end staff
• •Must be able to serve the customers to develop and retain repeat business
• •Must be able to keep the Front-end clean and up to par with Bristol Farms standards
• •Must be able to create an environment that's welcoming, warm and friendly
• •Must have good listening skills
• •Must have leadership skills
• •Must have applied empathy
• •Must be self-motivated
• •Must be supportive
• •Must possess a sense of urgency in all duties assigned
• •Must be able to lead by example
• •Must be able to model correct behavior and adherence to company policies and procedures
• •Must be able to operate a cash register
• •Must be able to package and handle customers' groceries according to their preference
• •Must be able to offer/assist Customers with carry out service
• •Must be able to collect shopping carts from inside the store and from the outer perimeter of the store, parking lot and any other areas where needed
• •Must be able to keep Floral Department free of hand baskets and shopping carts
• •Must be able to keep work area neat, clean, & organized
• •Must be able to adhere to & enforce policies set forth in the employee handbook
• •Must be able to follow & enforce liquor and tobacco laws implicitly, in every regard including, but not limited to the verification and authenticity of valid, acceptable identification
• •Must be able to ensure that all alcohol purchases are made by persons aged 21 and older & tobacco purchases are made by persons aged 18 and older
• •Must be able to verify proper identification of customers who appear to be under the age of 30 that are making an alcohol or tobacco purchase
• •Must be able to assist the Customer Service Manager with supervision and coordination of activities of Front-end employees
• •Must be able to assist with planning, assigning, and directing work
• •Must be able to reward and discipline employees
• •Must be able to address complaints and resolve problems
• •Must be able to keep the Front-end clean and appealing to the customers
• •Must be able to serve customers with a smile and willing attitude
• •Must be able to assure high sales through establishing relationships with customers to ensure repeat business
• •Must be able to treat others with respect
• •Must be able to easily adjust to changes in the work place
• •Must have a positive “can-do” attitude
• •Must be able to provide customer service that is extra ordinary and exceeds the expectations of our customers
• •Must be able to follow established policies and guidelines that go beyond simply smiling and greeting customers
• •Must be able to go above and beyond encompasses attitudes, respect, and flexibility
• •Must be able to speak, read and understand English fluently
• •Must be able to listen to all complaints, suggestions, comments and implement those that work
• •Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• •Must be able to calculate figures and amounts such as discounts, interest, percentages and volume
• •Must be able to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form
• •Must be able to resolve conflicts in such a manner so as to create a win-win situation
• •Must be able to analyze a variety of situations, think through to a solution and implement the solution
• •Must be able to stand for long periods of time
• •Must be able to walk
• •Must be able to frequently use of wrists, hands to finger
• •Must be able to handle, or feel objects, tools, or controls
• •Must be able to talk or hear
• •Must be able to taste or smell
• •Must be able to reach with hands and arms
• •Must be able to climb or balance and stoop, kneel, crouch, or crawl
• •Must have close vision
• •Must have color vision
• •Must have peripheral vision
• •Must have depth perception
• •Must have the ability to adjust focus
• •Must be able to read and comprehend simple instructions, short correspondence, and memos
• •Must be able to write simple correspondence
• •Must be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• •Must be able to verify and authenticity of valid, acceptable identification
• •Must be able to ensure that all alcohol purchases are made by persons aged 21 and older
• •Must be able to ensure that all tobacco purchases are made by persons aged 18 and older
• •Must be able to verify proper identification of customers who appear to be under the age of 30 that are making an alcohol or tobacco purchase
• •Must be 18 years old or older
• •Must be available for days, evenings, weekends and holidays
• •Must be able to directly supervise 8-18 employees in the Front-end Department
• •Must be able to carry out supervisory responsibilities in accordance with Bristol Farms policies and applicable laws
• •Must be able to reward and discipline employees
• •Must be able to address complaints and resolve problems
• •Must be able to assist with training & development of employees on store policies, department procedures, and job duties
• •Must be able to listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations
• •Must be able to follow and implement correct accounting procedures for all voids, returns, exchanges, & department transfers
• •Must be able to assist cashiers and courtesy clerks as needed
• •Must be able to approve checks in accordance to company check cashing policy
• •Must be able to perform cash register audits as required & report results to Store Director
• •Must be able to assure that all opening and closing procedures are performed
• •Must be able to assure that all necessary paperwork is completed during shift
• •Must be able to keep the Customer Service Manager informed of all Front-end concerns
• •Must be able to assist in “trouble shooting” for problems with Front-end equipment
• •Must be able to maintain candy inventory on Front-end merchandisers which may include ordering, receiving, stocking, and merchandising
• •Must be able to assure that all ordering, receiving, stocking, and merchandising are performed properly and in a timely manner
• •Must be able to communicate with Customer Service Manager on status of supplies and ordering needs
• •Must be able to follow & enforce safety work standards and report any safety hazards to the Store Director
• •Must be able to enforce Bristol Farms established Customer Service policies and guidelines
• •Must be able to serve customers with a smile and willing attitude
• •Must be able to assure high sales through establishing relationships with customers to ensure repeat business
• •Must be able to keep morale high among the Front-end staff
• •Must be able to serve the customers to develop and retain repeat business
• •Must be able to keep the Front-end clean and up to par with Bristol Farms standards
• •Must be able to create an environment that's welcoming, warm and friendly
• •Must have good listening skills
• •Must have leadership skills
• •Must have applied empathy
• •Must be self-motivated
• •Must be supportive
• •Must possess a sense of urgency in all duties assigned
• •Must be able to lead by example
• •Must be able to model correct behavior and adherence to company policies and procedures
• •Must be able to operate a cash register
• •Must be able to package and handle customers' groceries according to their preference
• •Must be able to offer/assist Customers with carry out service
• •Must be able to collect shopping carts from inside the store and from the outer perimeter of the store, parking lot and any other areas where needed
• •Must be able to keep Floral Department free of hand baskets and shopping carts
• •Must be able to keep work area neat, clean, & organized
• •Must be able to adhere to & enforce policies set forth in the employee handbook
• •Must be able to follow & enforce liquor and tobacco laws implicitly, in every regard including, but not limited to the verification and authenticity of valid, acceptable identification
• •Must be able to ensure that all alcohol purchases are made by persons aged 21 and older & tobacco purchases are made by persons aged 18 and older
• •Must be able to verify proper identification of customers who appear to be under the age of 30 that are making an alcohol or tobacco purchase
• •Must be able to assist the Customer Service Manager with supervision and coordination of activities of Front-end employees
• •Must be able to assist with planning, assigning, and directing work
• •Must be able to reward and discipline employees
• •Must be able to address complaints and resolve problems
• •Must be able to keep the Front-end clean and appealing to the customers
• •Must be able to serve customers with a smile and willing attitude
• •Must be able to assure high sales through establishing relationships with customers to ensure repeat business
• •Must be able to treat others with respect
• •Must be able to easily adjust to changes in the work place
• •Must have a positive “can-do” attitude
• •Must be able to provide customer service that is extra ordinary and exceeds the expectations of our customers
• •Must be able to follow established policies and guidelines that go beyond simply smiling and greeting customers
• •Must be able to go above and beyond encompasses attitudes, respect, and flexibility
• •Must be able to speak, read and understand English fluently
• •Must be able to listen to all complaints, suggestions, comments and implement those that work
• •Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• •Must be able to calculate figures and amounts such as discounts, interest, percentages and volume
• •Must be able to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form
• •Must be able to resolve conflicts in such a manner so as to create a win-win situation
• •Must be able to analyze a variety of situations, think through to a solution and implement the solution
• •Must be able to stand for long periods of time
• •Must be able to walk
• •Must be able to frequently use of wrists, hands to finger
• •Must be able to handle, or feel objects, tools, or controls
• •Must be able to talk or hear
• •Must be able to taste or smell
• •Must be able to reach with hands and arms
• •Must be able to climb or balance and stoop, kneel, crouch, or crawl
• •Must have close vision
• •Must have color vision
• •Must have peripheral vision
• •Must have depth perception
• •Must have the ability to adjust focus
• •Must be able to read and comprehend simple instructions, short correspondence, and memos
• •Must be able to write simple correspondence
• •Must be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• •Must be able to verify and authenticity of valid, acceptable identification
• •Must be able to ensure that all alcohol purchases are made by persons aged 21 and older
• •Must be able to ensure that all tobacco purchases are made by persons aged 18 and older
• •Must be able to verify proper identification of customers who appear to be under the age of 30 that are making an alcohol or tobacco purchase
• •Must be 18 years old or older
• •Must be available for days, evenings, weekends and holidays
• •Must be able to directly supervise 8-18 employees in the Front-end Department
• •Must be able to carry out supervisory responsibilities in accordance with Bristol Farms policies and applicable laws
• •Must be able to reward and discipline employees
• •Must be able to address complaints and resolve problems
• •Must be able to assist with training & development of employees on store policies, department procedures, and job duties
• •Must be able to listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations
• •Must be able to follow and implement correct accounting procedures for all voids, returns, exchanges, & department transfers
• •Must be able to assist cashiers and courtesy clerks as needed
• •Must be able to approve checks in accordance to company check cashing policy
• •Must be able to perform cash register audits as required & report results to Store Director
• •Must be able to assure that all opening and closing procedures are performed
• •Must be able to assure that all necessary paperwork is completed during shift
• •Must be able to keep the Customer Service Manager informed of all Front-end concerns
• •Must be able to assist in “trouble shooting” for problems with Front-end equipment
• •Must be able to maintain candy inventory on Front-end merchandisers which may include ordering, receiving, stocking, and merchandising
• •Must be able to assure that all ordering, receiving, stocking, and merchandising are performed properly and in a timely manner
• •Must be able to communicate with Customer Service Manager on status of supplies and ordering needs
• •Must be able to follow & enforce safety work standards and report any safety hazards to the Store Director
• •Must be able to enforce Bristol Farms established Customer Service policies and guidelines
• •Must be able to serve customers with a smile and willing attitude
• •Must be able to assure high sales through establishing relationships with customers to ensure repeat business
• •Must be able to keep morale high among the Front-end staff
• •Must be able to serve the customers to develop and retain repeat business
• •Must be able to keep the Front-end clean and up to par with Bristol Farms standards
• •Must be able to create an environment that's welcoming, warm and friendly
• •Must have good listening skills
• •Must have leadership skills