Front End Manager
$58,552–$58,552 year
On-siteSnoqualmie, Washington, United States
Job Summary
Champion customer service programs to meet satisfaction goals while handling complaints and promoting personalized service. Direct front-end activities by monitoring traffic, coordinating service programs, and maintaining cleanliness and safety standards. Supervise employees assigned to checkers, courtesy clerks, and customer service counters, making recommendations for status changes and discipline. Manage cash flow controls, safe transactions, and scan system emergencies including pricing errors and UPC issues. Assist with interviewing, hiring, and training front-end staff while enforcing dress, grooming, and safety policies. Monitor shrink and ensure all job duties are performed safely, accurately, and with integrity.
Required Qualifications
- Strong communication, leadership, team building, interpersonal skills and the ability to maintain composure under pressure
- Ability to professionally handle difficult situations while projecting a positive image
- Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs
- Ability to stand or walk for long periods of time and ability to move quickly
- Ability to operate and troubleshoot store computers and checkstand equipment such as printers, scales, public announcement equipment, scanners and cash registers
- Knowledge of interviewing techniques, basic employment law, computer software and the analytic ability to handle administrative details such as planning and scheduling
- Ability to supervise others, analyze and gather facts for recommending disciplinary action
- Ability to make hiring or promotion decisions
- Good understanding of company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activities
- Mental alertness is necessary to ensure safe and accurate completion of work activities
- Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures
- Knowledge of basic mathematics and weights and measures
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