Front End Lead
On-siteWarsaw, Indiana, United States
Job Summary
Lead front end operations by overseeing cashier transactions, managing layaway audits, and ensuring seamless checkout processes. Train new associates, empower staff on company programs, and assist with register runs to maintain smooth front-end flow. Establish margin bins, execute cash management, and resolve price disputes while maintaining heightened loss prevention awareness. Oversee BOPIS fulfillment, conduct weekly audits, and manage daily paperwork including bank deposits and safe audits. Coordinate load outs and respond to incoming calls with professional phone etiquette. Maintain popcorn and coffee stations, order store supplies, and participate in cross-training and learning initiatives. Work a 40-hour week with varied hours, days, nights, and weekends as business dictates.
Required Qualifications
- At least 3 years of retail cashier or retail supervisory experience or equivalent combination of experience and education
- Meticulous attention to detail and strong math skills for accurate cash handling
- Demonstrated ability to thoroughly review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy
- Excellent communication skills to implement policies and procedures, direct staff, and provide customer service
- Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely
- Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses
- Excellent customer service skills
- Proficiency with Microsoft Office Suite or related software
- Working knowledge of Microsoft Office Suite
- Comfortable navigating computer systems and software to assist customers or manage activities
- Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates
- Ability to maintain a seated or standing position for extended durations
- Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
- Able to navigate and access all facilities
- Skill to effectively communicate verbally with others, both in-person and via electronic devices
- Close vision for computer-related activities
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