Front End Lead Part Time
$38,480–$38,480 year
On-siteSarasota, Florida, United States
Job Summary
Oversee the front line in the absence of the Front End Manager, coaching and developing all team members to ensure excellent member service. Drive membership metrics through acquisition, retention, and loyalty programs while monitoring and coaching for desired member experience goals. Perform front end responsibilities including scanning merchandise, managing self-checkout lanes, collecting payments, and resolving escalated service issues. Supervise cashier productivity and cleanliness of member servicing areas, utilizing MyWork to track daily operations. Set service standard expectations and provide honest, timely direction to build high-performing teams. Maintain full attendance and adhere to GOLD Member Standards.
Required Qualifications
- Basic math skills
- Ability to navigate within system applications
- Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations
- Regular, predictable, full attendance
- Ability to lift objects up to 30 pounds
- Ability to lift and move heavy and/or awkward objects greater than 30 pounds with assistance
Desired Qualifications
- Prior leadership experience
- Prior Membership or sales knowledge and experience
- Prior cashier experience
- Familiarity with AI tools, including ChatGPT
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.