Front End Department Supervisor
On-siteSan Antonio, Texas, United States
Job Summary
Assign team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department. Provide open and timely feedback and performance coaching to members of the team, redirecting any problematic or ineffective behavior when necessary. Empower and coach the team to follow proper processes, achieve operational efficiencies, and monitor key operational performance metrics. Walk the store, observing customer and associate interactions to provide in-the-moment coaching and ensure Specialty and Pro areas are properly staffed for customer traffic. Validate readiness of delivery orders, pull, prepare, inspect, and stage merchandise for customers and delivery trucks according to invoice or loading tickets. Conduct daily safety reviews, noting hazards, keeping store areas clean, and monitoring for potential theft or security risks. Ensure doors and gates are secured, signs of shoplifting are reported, and steps are taken to maintain inventory and shrink budget integrity.
Required Qualifications
- High school diploma or GED
- 4 Years of Experience in a retail environment (or 5 years of experience in a retail environment if education requirement is not met)
- Experience providing direction or supervision to teams (with or without direct report responsibility)
- Experience supporting or participating in the process of training, mentoring and developing associates
- Experience working cross-functionally
- Using Microsoft Office Suite
- Ability to obtain sales related licensure or registration as may be required by law
Desired Qualifications
- Experience supporting front-end or back-end operations in a retail environment
- Experience in customer service role
- Experience in a leadership role with direct report responsibility
- Experience working in the home improvement retail sector
- Experience working in a fast paced, dynamic retail environment
- Experience in key carrying role with manager-on-duty responsibilities
- Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)
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