Front Desk-Woodspring Suites-3p-11p PT & FT

Assist guests efficiently, courteously, and professionally by answering virtual phone calls, checking guests in through a computer, and handling mail and messages with respect for privacy. Promptly address guest concerns or issues to ensure satisfaction while posting charges, collecting payments, and following all cash handling procedures. Maintain a high level of service by being knowledgeable of the hotel brand, programs, and various travel offers. Communicate effectively with various departments and management regarding guest comments and concerns, while responding quickly to lobby visitors and team members needing assistance. Ensure full knowledge of hotel safety and emergency procedures.