Front Desk-Woodspring Suites-11p-7a PT & FT
On-siteMorrisville, North Carolina, United States
Job Summary
Assist guests efficiently and professionally by answering phone calls, checking guests in, and handling mail with strict privacy. Promptly resolve guest concerns and issues while posting charges and collecting payments following all cash handling procedures. Maintain high service standards by communicating guest feedback to departments and management, ensuring knowledge of hotel brands and programs. Respond quickly to lobby visitors and team members needing assistance while upholding full knowledge of safety and emergency procedures. This role supports Concord Hospitality's culture of quality and integrity, offering competitive wages and benefits including medical, dental, vision, and 401K for full-time associates.
Required Qualifications
- Passion to serve others
- Keen sense of being proactive
- Keen sense of being responsive
- Keen sense of being caring
- Enjoy engaging with others
- Winning personality
- High sense of responsibility
- Ability to assist guests efficiently, courteously and professionally
- Ability to answer phone calls virtually
- Ability to check in guests through a computer
- Ability to promptly and effectively deal with guest concerns or issues
- Ability to post guest charges
- Ability to collect payments
- Ability to follow cash handling procedures
- Ability to handle guest mail and messages with respect to privacy and professionalism
- Knowledge of hotel brand and various programs (travel programs, special offers)
- Ability to be a great communicator to various departments and management
- Ability to respond quickly to incoming calls, lobby visitors and team members
- Full knowledge of hotel safety and emergency procedures
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