Front Desk/Treatment Coordinator
On-siteWilmington, Massachusetts, United States
Job Summary
Welcome patients, answer phones, and manage provider schedules efficiently while ensuring accurate demographic and insurance information. Check patients in and out, verify benefits, and explain coverage to patients. Present treatment plans, review financial arrangements, coordinate financing, and collect payments. Process insurance claims, payments, and outstanding balances while maintaining accurate electronic records. Coordinate referrals between general dentistry and the periodontal specialty office, monitor schedules to maximize patient flow, and respond to patient questions with empathy. Support the clinical team with administrative tasks to ensure a seamless experience from first call through treatment completion.
Required Qualifications
- Minimum one year of dental front office experience
- Proficiency with dental practice management software
- Proficiency with general computer applications
- Ability to lift office supplies up to 35 pounds
Desired Qualifications
- Experience with dental insurance verification
- Experience with dental claims processing
- Experience with treatment presentation
- Excellent customer service skills
- Excellent communication skills
- Strong organizational abilities
- Strong multitasking abilities
- Comfortable discussing finances and payment options with patients
- Positive attitude
- Ability to work independently
- Ability to work as part of a team
- Ability to adapt between two neighboring practices
- Enjoys building lasting relationships with patients
- Thrives in a fast-paced environment
- Maintains exceptional attention to detail
- Demonstrates professionalism
- Demonstrates empathy
- Demonstrates discretion
- Understands the importance of confidentiality and HIPAA compliance
- Is dependable
- Is flexible
- Is solutions-oriented
- Communicates clearly with patients
- Communicates clearly with providers
- Communicates clearly with teammates
- Takes initiative
- Is willing to help wherever needed
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