Front Desk Supervisor
$39,520–$43,680 year
On-siteThackerville, Oklahoma, United States
Job Summary
Deliver 5-star guest service from check-in to check-out while leading the front desk team to achieve daily performance goals. Oversee operations by monitoring room reservations, managing departmental budgets, and preparing financial reports to maximize revenue. Provide continuous training, coaching, and feedback to staff, ensuring they are positioned correctly for success. Investigate guest complaints, implement corporate marketing initiatives, and maintain safety standards during dynamic hotel operations. Work hand-in-hand with the Front Office Manager to foster a culture of excellence and uphold high service standards.
Required Qualifications
- previous hospitality experience
- understanding of front office operations
- customer service
- management
- Strong written and verbal communication skills
- ability to manage multiple priorities in a fast-paced environment
- high service standards
- solid understanding of hotel systems
- financial management
- natural ability to work well with others
- ability to move swiftly and safely in a dynamic environment
- Capable of lifting up to 25 pounds
- Comfortable working in varying temperatures and high-energy settings
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