Front Desk Supervisor

Oversee front desk operations by expediting check-in and check-out processes, processing various payment types, and setting up accurate guest accounts. Lead and train front desk staff, manage guest inquiries and complaints, and coordinate with departments like Housekeeping to ensure room readiness. Resolve guest issues, including problem payments and sold-out situations, while maintaining shift logs and counting bank deposits. Assist management in hiring, training, scheduling, and evaluating employees while serving as a role model for the Guarantee of Fair Treatment policy. Report accidents and unsafe conditions, ensuring adherence to all company policies and safety certifications.