Front Desk Supervisor ("Supervisor/a de Recepcion")
$54,080–$54,080 year
On-siteMoab, Utah, United States
Job Summary
Manage front desk operations by overseeing guest registration, check-outs, and telephone service while ensuring all procedures meet hotel standards. Direct and train front office staff, including new hires, and monitor agent performance to enforce proper public relations and financial protocols. Maximize revenues through up-sell programs and occupancy strategies while handling guest complaints and responding to satisfaction surveys. Review daily arrivals, departures, and VIP reservations to ensure accurate room assignments and availability. Ensure proper staffing levels based on demand and complete all necessary daily reports. Assist in the hiring process and prepare performance appraisals. Maintain knowledge of company policies, loyalty programs, and hospitality systems.
Required Qualifications
- High school or equivalent education
- Prior Front Desk experience
- Must be able to speak, read, write, and understand the primary language used in the workplace
- Requires good communication skills, verbal, written and electronic
- Considerable knowledge of complex mathematical calculations and computer programs
- Must have excellent leadership capability and customer relations skills
- Must be detail oriented with outstanding organizational and communication skills
- Must possess basic computer skills
- Must possess basic computational ability
- Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS
- Self-driven and able to work independently
- Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail
- Must be able to stand and exert well-paced mobility for up to four (4) hours in length
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously
- Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis
- Must be able to lift up to 45 lbs. as needed
- Must be able to push and pull carts and equipment weighing up to 250 lbs.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity
- Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations
- Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors
- Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed
- Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well
- Must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards
- Regular attendance in conformance with the standards
- Attendance at all scheduled training sessions and meetings is required
Desired Qualifications
- Bachelors Degree preferred
- One to three years experience in a supervisory role preferred
- Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred
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