Front Desk Supervisor

Direct guest satisfaction management by resolving complaints and ensuring accurate front office operations. Lead service culture initiatives, interview, hire, and evaluate front office and reservations staff. Train, schedule, and supervise Guest Service Representatives while implementing new programs and policies. Supervise reservations, group functions, and daily/weekly revenue meetings. Assist in budgeting, hold team meetings on selling and rate management, and ensure compliance with brand standards and employee handbooks. Requires three years of guest service experience, two years of management experience, and strong communication skills.