Front Desk Supervisor - St Augustine
$33,280–$33,280 year
On-siteSaint Augustine, Florida, United States
Saint Augustine, Florida, United StatesOn-site$33,280–$33,280 yearHigh School Or EquivalentLarge
High School Or EquivalentLarge
Job Summary
Lead and train Front Desk Associates by directing work, coaching based on company standards, and conducting performance reviews. Assist management with employee training, assign tasks, and document hazards or behavioral issues involving guests or staff. Handle daily front desk operations including check-ins, check-outs, phone calls, customer de-escalation, and lobby maintenance while performing physical duties such as pet handling, walking, and cleaning. Complete required LMS courses and training guides for new and existing team members. Report to management as needed.
Required Qualifications
- High school diploma or GED
- Valid driver's license
- Ability to pass criminal background check
- Physically able to lift up to 60 lbs
- Comfortable being around dogs of all sizes
- Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
- Exceptional communication and interpersonal skills
- Strong organizational, cash management, and sales skills
- Comfortable leading by example, including 'hands-on' task management
- Ability to handle considerable physical labor including pet handling, walking, cleaning, and maintenance of the suites
Desired Qualifications
- Two years or more in a customer service role (Customer Service, Call Center, Receptionist)
- Prior supervisory experience
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