FRONT DESK SUPERVISOR

Oversee front desk operations by managing staff schedules, resolving guest inquiries, and ensuring compliance with hotel policies. Conduct daily audits of front office systems and coordinate with housekeeping and reservations to maintain accurate room status. Handle escalated guest complaints and process administrative tasks such as check-ins, check-outs, and billing adjustments. Maintain a clean, organized front office environment and report daily metrics to management. Full-time role with competitive benefits.