Front Desk Supervisor
$43,680–$47,840 year
On-siteBoulder, Colorado, United States
Job Summary
Supervise front desk operations to ensure optimal service, train and coach team members, and resolve guest issues promptly. Complete check-in and check-out procedures, calculate guest accounts, and control cash transactions using accurate procedures. Answer inquiries regarding reservations and hotel information, accept bookings using suggestive selling techniques, and operate PBX equipment for calls and paging. Maintain friendly customer relations by staying abreast of in-house functions and answer questions via phone or in person. Perform other duties as assigned by management. Full-time role with paid sick time and 401(k). Located in Boulder, CO.
Required Qualifications
- High school education or equivalent experience
- 1 or more full years employment experience in a related position with this company or other organization(s)
- Requires understanding of all hotel front office procedures
- Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills
- Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines
- Requires supervision/management skills
- Ability to communicate information and hotel services to management and guests
- Second language may be required
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing
- Ability to communicate in person and on telephone frequently
- Ability to read written communiqués, analyzing reports and seeing monochrome computer screen
- Excellent speech communication skills required for continual interaction with guests
- Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence
- Continuous standing 90% of time
- Lifting up to 50 lbs. guest luggage; limited
- Pushing up to 50 lbs. bell cart; limited
- Pulling up to 50 lbs. bell cart; limited
- Carrying up to 25 lbs. guest luggage; limited
- Continuous standing -80% of shift
Desired Qualifications
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
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