Front Desk Supervisor
On-siteGreenville, South Carolina, United States
Job Summary
Ensure outstanding customer care by maintaining a friendly, professional demeanor while accurately answering inquiries, accepting reservations, and resolving guest problems efficiently. Supervise daily shift processes, train team members on workflows, and coach staff to adhere to standard operating procedures. Manage cash transactions, allocate rooms based on guest preferences, and coordinate with housekeeping and maintenance to support high-volume periods. Participate in yield management strategies, set schedules, and ensure billing instructions are correctly updated. Maintain complete responsibility for the front desk log, stock supplies, and follow security procedures to ensure safety.
Required Qualifications
- Front Desk Agent, customer service representative, or similar guest-facing experience
- Minimum High school diploma, GED or equivalent
- Prior supervisory experience in the hospitality industry preferred
- Experience with brand or property specific PMS
- M3, Efficenter, Quore, PBX and other hotel related systems
- Proficient in Microsoft 365 or similar computer applications
- Pre-employment background check required
Desired Qualifications
- Prior supervisory experience in the hospitality industry preferred
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