Front Desk Supervisor
$45,760–$45,760 year
On-siteGrande Prairie, Alberta, Canada
Job Summary
Lead your team in exceeding guest expectations by ensuring the front desk, lobby, and entrance are picture-perfect. Process check-ins, check-outs, and transactions while assisting with problem payments and directing billing. Provide direct reports with coaching, feedback, and resources for continuous development through orientation, training, and performance management. Uphold high standards in guest service while delivering against key financial goals and department metrics. Maintain product knowledge of room types, promotions, and hotel amenities. Requires strong communication skills, tech-savviness, and experience in front desk or hotel environments. Schedule includes day, afternoon, evening, and occasional night audit shifts with long periods of standing.
Required Qualifications
- Strong communication and interpersonal skills
- Tech-savvy
- Must be available for dayshift, afternoon, or evening shifts any day of the week or weekend
- Must be available for the occasional night audit shift
- Must be able to stand for long periods
- Must be able to lift and bend
Desired Qualifications
- Previous experience in front desk or in a hotel
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