Front Desk Supervisor- PM Shift
On-siteNew Orleans, Louisiana, United States
Job Summary
Conduct daily front office operations by managing room reservations, processing check-ins and check-outs, and overseeing message and package delivery. Monitor the Front Office log, Trace File, and key control to ensure security and accuracy, while running room status reports and housekeeping reports. Enforce credit policies, answer guest inquiries, and handle VIP requests to maximize room revenue and occupancy. Assist the Guest Services Manager in maintaining departmental standards, leading shift checklists, and training new hires. Maintain proper PBX console operation and participate in departmental meetings and emergency procedures.
Required Qualifications
- High School diploma or equivalent
- At least 2 to 3 years of progressive experience in a hotel or a related field
- Must have a valid driver's license for the applicable state
- Flexible and long hours sometimes required
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Desired Qualifications
- College course work in related field
- Previous supervisory responsibility
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