Front Desk Supervisor
Remote · Huntsville, Alabama, United States
Job Summary
As a Front Desk Supervisor at Placemakr, you will lead day-to-day front desk operations, support and train the Guest Experience Associates, and ensure an outstanding guest experience. You will manage check-ins/check-outs, room assignments, and respond to guest questions, while maintaining adherence to brand and property standards. You’ll conduct daily stand-ups, provide in-the-moment feedback, track attendance, assist with shift coverage, and collaborate with other property leaders to foster a positive team culture. The role requires open availability including nights, weekends, and holidays, with rotational scheduling. You will be part of a remote-first team with biannual in-person gatherings across the US, and you’ll have opportunities for growth through leadership development and performance-based pay improvements.
Required Qualifications
- 3+ years of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage
- 1+ year of experience as a team lead, supervisor or mentor which allows you to excel at supervising all guest-facing team members during your shift
- Previous experience communicating effectively (including utilizing proper grammar, spelling and punctuation as well as a personable yet professional tone) with internal and external customers, both verbally and in writing
- Demonstrated experience effectively resolving escalated guest issues with a high-level of autonomy
- Demonstrated experience with effectively communicating in-the-moment feedback to team members in an appropriate way
- You lead by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support
- You exceed expectations in all Guest Experience Associate III skills
- You embody our Property Team Mission of Customer, Consistency and Community (Norms)
- You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
Additional Requirements
- Applicants must be legally authorized to work in the United States
- Age requirement of 18 years or older
- Placemakr participates in the E-Verify program as part of our hiring process
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