Front Desk Supervisor
$46,800–$46,800 year
On-siteAvila Beach, California, United States
Job Summary
Oversee front desk staff to ensure smooth operations while training associates on 4 Keys service standards, technical skills, and safety protocols. Coordinate guest interactions from pre-arrival through departure, managing reservations, check-ins, check-outs, wake-up calls, and special requests. Uphold security by preserving guest room privacy, conducting site inspections, and executing risk-management procedures. Maximize revenue through sales strategies and maintain accurate record-keeping for performance statistics and financial information. Serve as a role model demonstrating appropriate behaviors and foster open communication between employees.
Required Qualifications
- At least 2 years of hotel front desk experience
- Excellent people skills to supervise staff
- Must be able to lift and/or carry up to 40 pounds frequently to assist guests
- Ability to stand for extended periods of time
- Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
- Ability to bend and twist, push and pull, stoop, and kneel
- Ascend and descend a ladder
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