Front Desk Supervisor

Supervise front desk operations during assigned shifts, ensuring smooth guest arrivals, departures, and service interactions while leading and coaching associates to deliver professional service. Assist guests with check-in, check-out, billing questions, and service recovery, handling concerns with urgency and escalating major issues as appropriate. Monitor room inventory, assignments, and VIP arrivals, ensuring Marriott Bonvoy recognition and elite member benefits are properly delivered. Train new associates on procedures, brand standards, and systems, while maintaining compliance with cash handling, safety, and privacy protocols. Communicate effectively with Housekeeping, Engineering, Sales, and other departments to support occupancy and inventory strategies. Complete shift reports and operational follow-up as needed. Flexible schedule required, including evenings, weekends, and holidays.