Front Desk Supervisor
$56,160–$60,320 year
On-siteSanta Monica, California, United States
Santa Monica, California, United StatesOn-siteFull Time$56,160–$60,320 yearHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Supervise front desk operations during assigned shifts by greeting guests, processing check-ins and check-outs, confirming billing, and managing reservations including stay modifications and upselling. Handle guest requests such as wake-up calls, dining arrangements, and event tickets while addressing concerns and escalating complaints as needed. Enforce operational standards and maintain high-touch service levels using Hilton software and Microsoft Office tools. Work a full-time hospitality schedule including weekends and holidays, adhering to dress and grooming standards.
Required Qualifications
- A high school diploma or GED
- Previous Hilton software experience (OnQ, R&I, GRO, etc.)
- A minimum of two years prior experience in a concierge, front desk or guest service in a luxury hotel environment
- One year of supervisory experience
- Able to frequently lift or move items weighing up to 10 pounds
- Occasionally needs to lift or move items weighing up to 20 pounds
- Able to use hands to use and manipulate tools and objects or control equipment
- Adequate vision to do the same safely
- Able to move about the property to perform assigned tasks and responsibilities
- Able to stand for extended periods
- Able to walk
- Able to climb stairs
- Able to stoop
- Able to kneel
- Able to crouch
- Able to crawl
- Full-time hospitality schedule defined by operational needs, including weekends and holidays
- Willing to conform to hotel dress and grooming standards
- Wearing the hotel-issued uniform
- No visible tattoos while wearing a uniform
- No unnatural hair colors
- No piercings other than one pair of earrings
- Neatly groomed facial hair
- Treats all guests with the highest level of concern and care
- Demonstrates a natural disposition towards personal and public safety
- Operates from a place of integrity, honesty, and ethics
- Has broad knowledge of local restaurants, nightlife, museums, current events, and attractions
- Must be able to provide accurate and precise directions
- Able and willing to maintain regular attendance and punctuality
- Excellent verbal and written communication skills
- Ability to write and speak clearly
- Treats everyone with respect and dignity
- Accepts responsibility and takes ownership of tasks
- Follows through on commitments
- Takes initiative and maintains confidentiality
- Excellent organizational skills
- Attention to detail
- Strong time management skills
- Proven ability to meet goals and deadlines
- Ability to function well in a fast-paced, high-volume environment
Desired Qualifications
- At least three years of front desk experience at a luxury hotel or resort
- Degree or certification in hospitality or hotel management
- One year of supervisory experience in a four-star or five-star hotel
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