Front Desk Supervisor - InterContinental Hotel Cleveland
On-siteCleveland, Ohio, United States or Ohio, United States
Job Summary
Conduct check-in/check-out services, process cash and credit card transactions, and handle guest complaints while up-selling rooms to maximize revenue. Supervise front desk staff by ensuring proper training on property management systems, safety procedures, and service expectations. Monitor team performance, recommend corrective actions, and complete opening and closing shift duties. Communicate with guests regarding local attractions and hotel facilities to enhance satisfaction. This role requires frequent standing, lifting up to 50 pounds, and working nights, weekends, and holidays. A high school diploma and one year of front office experience are required, with some college preferred.
Required Qualifications
- High School diploma or equivalent
- one year front office/guest relations experience
- some supervisory training/experience
- Must speak fluent English
- ability to perform the following: Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products and computer equipment
- Use a keyboard to operate various property management and reservations systems
- Communication skills
- Reading and writing abilities
- Basic math skills
- Problem solving, reasoning, motivating and training abilities
- May be required to work nights, weekends, and/or holidays
Desired Qualifications
- Some college
- Other languages
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