Front Desk Supervisor

Assist with training, coaching, and scheduling for the front office team while ensuring all guests are served promptly and courteously during all shifts. Apply problem-solving skills to resolve guest issues to their satisfaction and handle continuous requests in a fast-paced environment by coordinating with other departments. Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free. Follow proper cash handling procedures to post and reconcile charges applied to guest receipts. Support hotel goals through teamwork and collaboration with all departments. Requires previous customer service and cash handling experience, strong communication skills, ability to stand for an entire shift, and availability for evenings, weekends, and holidays.