Front Desk Supervisor
On-siteSan Antonio, Texas, United States
Job Summary
Oversee all front office operations to maximize profits, control costs, and ensure total guest satisfaction by managing daily staffing, training, discipline, and scheduling. Drive the revenue management process, check room reservations, monitor inventory, and compile financial reports including rate and availability calendars. Investigate guest complaints, enforce established policies, and participate in the Safety Committee and Manager On Duty program. Conduct room inspections, assist with check-in/check-out, and communicate daily with department heads to ensure operational compliance. Work all shifts and be prepared to relocate within Winston Hospitality for future growth.
Required Qualifications
- Must be able to work all shifts
- Must be able to relocate within Winston Hospitality for future growth to AGM or Hotel Manager
- Must have thorough knowledge of all operating departments including rooms, front office, housekeeping, engineering, accounting, sales, food and beverage for limited service hotel operations
- Must have considerable knowledge of computer systems for guest registration, reservations, reporting and etc
- Must have above average financial comprehension to understand and interpret numbers as they apply to operations in hotels
- Must have thorough supervisory skills proficient in accomplishing the task
- Must have the ability to develop subordinates to enhance advancement in the hotel and throughout the organization
- Must have the ability to effectively deal with internal and external customers, some whom will require high levels of patience, tact and diplomacy to defuse anger, and resolve conflicts
- Must be well groomed in uniform or business attire
Desired Qualifications
- Must be trained in CPR Certification and/or First Aid Training preferred
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