Front Desk Supervisor
On-siteHuntsville, Alabama, United States
Job Summary
Perform all check-in and check-out tasks, manage online and phone reservations, and register guests by collecting contact details and exact stay dates. Welcome arrivals, assign rooms, and provide information regarding rates, amenities, and available facilities. Respond to client complaints professionally and liaise with housekeeping to ensure rooms are clean and ready. Confirm group bookings, arrange personalized services for VIPs and event attendees, and upsell additional services when appropriate. Maintain updated records of bookings and payments while verifying credit card data. This role requires experience with hotel reservation software such as Cloudbeds and RoomKeyPMS, along with strong customer service and organizational skills.
Required Qualifications
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Desired Qualifications
- Degree in hotel management is a plus
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