Front Desk Supervisor - Hotel Indigo Naperville Riverwalk

Manage and coach the front office team to deliver exceptional guest experiences, handling registration, reservations, and walk-in revenue generation. Engage directly with guests to build relationships and resolve complaints, while conducting regular inspections to maintain high service standards. Prepare budgets and lead training on PBX procedures, taking charge during emergencies or crises. Report to the Director of Rooms, overseeing staff across multiple specialisms. Requires a Bachelor's degree in Hotel Management or Business Administration, three years of front office experience including management, and fluent English proficiency.