Front Desk Supervisor - Hotel Indigo Downtown Baton Rouge, LA
On-siteBaton Rouge, Louisiana, United States
EXPIREDBaton Rouge, Louisiana, United StatesOn-siteFull Time
Full Time
Job Summary
Lead the Front Desk and Breakfast teams through daily shift briefings, coaching, and accountability to brand standards. Greet and check guests in and out while resolving complaints using recovery best practices. Manage reservations, OTA bookings, billing, and folio accuracy via Opera, Quore, Kipsu, and Merlin. Oversee cash handling, deposits, and daily reconciliation while maintaining a polished lobby presentation. Step in as Manager on Duty for safety, security, and service issues when leadership is off-property. Partner with Housekeeping, Maintenance, and F&B to ensure seamless operations.
Required Qualifications
- Previous hospitality, hotel front desk, guest services, or customer service supervisory experience
- Strong organizational, time-management, and multitasking skills
- Excellent communication and interpersonal skills with a genuine customer-focused mindset
- Comfort working in a fast-paced, high-energy environment
- Flexibility for varied shifts — mornings, evenings, nights, weekends, and holidays
- Sharp problem-solving skills and an eye for detail
- Ability to stand, walk, bend, kneel, and lift up to 25 lbs
- A professional, ethical, team-first attitude and the drive to keep learning
- Comfort working independently and taking ownership of the shift
- 24/7 hotel operation — rotating shifts including weekends, holidays, and PM coverage
Desired Qualifications
- Previous hospitality, hotel front desk, guest services, or customer service supervisory experience preferred (not required — we'll train the right person!)
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