Front Desk Supervisor – Homewood Suites San Diego Hotel Circle
$45,760–$45,760 year
On-siteSan Diego, California, United States
San Diego, California, United StatesOn-siteFull Time$45,760–$45,760 yearLarge
Full TimeLarge
Job Summary
Oversee front desk operations by greeting guests, managing check-ins and check-outs, and resolving service issues with professionalism. Train and mentor team members on service standards while handling cash, billing, and guest accounts per policy. Act as a resource for hotel and local information, monitor the lobby for safety, and step in for shift coverage during peak times. Partner with other departments to ensure seamless guest experiences and manage guest feedback with a focus on service recovery. Maintain guest confidentiality and adhere to safety protocols throughout the day.
Required Qualifications
- One to two years of front desk or guest services experience
- Prior supervisory or team lead experience
- Strong communication, problem-solving, and multitasking skills in a fast-paced environment
- Natural leader with a positive, approachable demeanor who remains calm under pressure
- Comfortable with hotel management systems and adaptable to new technology
- Flexible availability, including evenings, weekends, and holidays
- Ability to stand for extended periods
- Frequent walking, bending, and light lifting up to 25 lbs
- Ability to work in a busy front office environment and handle high guest volume
Desired Qualifications
- Prior supervisory or team lead experience
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