Front Desk Supervisor

Supervise front desk operations, interview and train associates, and resolve guest complaints by researching situations and negotiating compromises. Greet arrivals, register guests, compute bills, collect payments, and close out accounts while promoting brand marketing programs. Oversee lobby ambassador activities, ensure public areas are maintained, and follow sustainability guidelines. Perform bookkeeping, balance accounts, and conduct audits. Make and confirm reservations. Work varying shifts including holidays and weekends, requiring extended standing and lifting up to 25 pounds.