Front Desk Supervisor
$35,360–$39,520 year
On-site · Batavia, Ohio, United States
Job Summary
Front Desk Supervisor at Mercy HealthPlex - West Clermont (Batavia, OH): lead a front desk team, overseeing daily operations, check-in procedures, guest protocols, and member interactions. Responsible for onboarding and ongoing training, scheduling, performance feedback, and ensuring a welcoming, professional environment. Manage membership records, payments, and transactions; support membership sales and events; collaborate with fitness and facilities teams to meet member needs. Schedule is 40 hours/week, Mon–Fri, 9am–6pm with no weekend work. Requires HS diploma or GED, 1+ years in accounting/office management, CPR/AED and First Aid certifications within 30 days, and strong computer and customer-service skills. Salary range: $17.00–$19.00/hour plus comprehensive benefits; compensation determined by location, qualifications, and experience. Brand: HealthFitness.
Required Qualifications
- HS Diploma/GED required
- 1+ years of experience in accounting or office management
- CPR/AED and First Aid certifications from recognized organizations to be obtained within 30 days of hire
- Proficiency with computers and willingness to learn POS and member management software
- Strong verbal and written communication skills
- Ability to work independently, problem-solve and multi-task
- Attention to detail and accuracy
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