Front Desk Supervisor

Supervise front desk operations, interview and train associates, and resolve guest complaints by researching situations and negotiating compromises. Greet arrivals, register guests, compute bills, collect payments, and close accounts while promoting marketing programs. Oversee lobby maintenance, ensure adherence to sustainability guidelines, and perform bookkeeping duties such as balancing accounts and conducting audits. Make and confirm reservations, create action plans for service deficiencies, and operate independently in the absence of the Front Office Manager. Work varying shifts including holidays and weekends, standing and lifting up to 25 pounds, with a focus on increasing guest satisfaction scores.